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The WD process takes 4-7 business days or 14 business in case of Wire Transfers. In some cases, additional documents are required. Wire Transfers require the following documents: Online Banking Screenshot/Bank Statement with the Bank Wire Details, updated proof of address and proof of identity in cases where the previously provided documents have expired. If any required documents are missing, the relevant department will contact you within the following days.

You have the option to upload your documents through our website. Alternatively, you may forward the documents to the following email address: info.hn@alvexo.com The documents required for the verification process to be finalized are listed below: Proof of residence - Issued within the past six months. The client’s full name, address, service provider and issue date need to be clearly visible. Proof of Identity: Coloured copy of your Passport or ID Proof of Payment: Coloured copies of the debit/credit card used to fund the account. The beneficiary’s name along with the last 4 digits of the card and the expiry date need to be visible. The CVV number and the 12 first digits should be covered. In some cases, additional documents might be required. The relevant department will contact you and assist you accordingly.

There is a possibility that you did not provide all required documents, or they have been deemed invalid. The documents required for the verification process to be finalized are listed below: Proof of residence - Issued within the past six months. The client’s full name and address need to be clearly visible. Proof of Identity: Passport or ID Proof of Payment: Copies of the debit/credit card used to fund the account. The beneficiary’s name along with the last 4 digits of the card and the expiry date need to be visible. The CVV number and the 12 first digits should be covered. In some cases, additional documents might be required. The relevant department will contact you and assist you accordingly

500 EUR/USD

Please forward your complaint to the following email address: compliance.hn@alvexo.com For more information related to the company’s complaints handling policy please follow the below link and click on Complaints Handling policy.

Please provide your proof of payment to the following email address finance.hn@alvexo.com and you will be assisted further.

Your withdrawal request might have been cancelled for the following reasons. Insufficient free margin. In case you had open positions whilst your withdrawal request was still pending, due to the fluctuation and volatility of the markets, your free margin might have dropped below the amount you requested. You might have cancelled the request by yourself. Your request might have been cancelled in case you failed to provide any documents that might have been required for the request to be processed (i.e. Transaction Confirmation, Bank Wire Details, updated proof of identity/residence, additional Credit/Debit Cards that might have been used after the initial deposit). In cases of withdrawal cancellation, you will be informed by the relevant department or by your Senior Account executive.

Please contact us via the email address finance.hn@alvexo.com and you will be assisted further

Please log into your account and place a withdrawal request for the amount you wish to withdraw. If you have open positions your withdrawal request might be affected because due to the fluctuation and volatility of the markets, your free margin might have dropped below the amount you requested. If you did not complete the verification of your account, the relevant department will contact you for the verification process to be finalized and your withdrawal request to be processed. The WD process takes 4-7 business days or 14 business in case of Wire Transfers. In some cases, additional documents are required. Wire Transfers require the following documents: Online Banking Screenshot/Bank Statement with the Bank Wire Details, updated proof of address and proof of identity in cases where the previously provided documents have expired. If any required documents are missing, the relevant department will contact you within the following days.